Not only are we Mackay’s premier bin cleaners living by our mantra “Not just clean – Wheelie Clean” but we believe that convenience is important to our growing client base, here’s a few examples of how we deliver convenience.
1. Convenient cleaning schedule. The last thing you want to do when you get home from work is get out the cleaning products, brushes, Pressure cleaner etc and start cleaning your bins, right! We arrive on your scheduled recycle collection day, clean and sanitise your bins and place them back up near your home when completed, so you come home to clean fresh bins.
2. Convenient Booking. Easy on line or phone booking, where you choose a one off clean or a scheduled clean on a frequency that suits your needs. You also get to choose the number of bins you want cleaned. More frequent, More bins = More savings.
3. Convenient cancellation or hold options. So, you’ve booked an overseas holiday, no problem just let us know and we can place your scheduled clean and subscription on hold till you get back. Or you’ve just expanded your business to Brisbane and need to move, no worries we can immediately cancel. Very Convenient when you only pay for the services you receive.
4. Convenient payment. We provide our clients with a range of payment options to ensure they are comfortable with the payment process and so that its convenient and secure.
Payment options offered by DWW
Why do we offer so many payment options? Well our client base differs considerably with young millennials wanting a simple online booking and payment system so that they can get on with their lives, to elderly people preferring to phone through a booking and pay with cash.
The majority of our customers, both residential and commercial, opt for regular scheduled bin cleaning on a fortnightly or monthly basis and we wanted to offer an option where you pay as you use the service without the need to pay in advance.
Subscription service (Credit Card) – Book online or over the phone, you pay as you go, no need to pay for 6 or 12 months in advance, you are simply set up against a secure subscription that automatically charges your credit card on the same frequency as your cleaning schedule. The payment is usually deducted on the day prior to your scheduled bin clean day.
All transactions are SSL (Secure Socket Layer) protected. Your information is securely transmitted during the processing of all payments using encryption. We also use Stripe as our payment gateway which is a PCI Service Provider Level 1 being the highest grade of payment processing security. You can rest assured that your information is safe and secure.
Advantages – Autopilot simplicity of a subscription, no need to reorder every month, no need to be home or leave money in the letterbox, no fixed term or lock in contract, can pause or cancel subscription at any time, very secure.
Pay On Invoice (Bank Transfer or Credit Card) – Book over the phone, no need to pay for 6 or 12 months in advance, we simply send you a monthly invoice via email for services rendered and you have the option to click and pay with credit card or use bank transfer to pay funds directly to our bank account.
Advantages – No need to reorder every month, no need to be home or leave money in the letterbox, no fixed term or lock in contract, can pause or cancel at any time, very secure.
Cash – Easy booking over the phone, we simply arrange the best and safest way to collect cash from the client. Some clients prefer to pay for services in advance with this method and work down the credit, rather than having to pay at every visit.
While this is not as secure as the previous options some clients still prefer the folding stuff. There is a requirement to either be home or leave the money in a prearranged place
Advantages – No need to reorder every month, no fixed term or lock in contract, can pause or cancel at any time.